Refund
Policy.
Transparent settlement procedures and reimbursement frameworks for Jakarta Limousine executive services.
Quick Summary
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Currency
IDR (Indonesian Rupiah)
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Process Time
7 - 14 Business Days
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Method
Original Payment Source
Eligibility for Reimbursement
Refund requests are evaluated based on the timing of the cancellation relative to the scheduled mission. To maintain asset readiness, all requests must be submitted formally via our digital portal or verified liaison email.
Cancellation Tiers
Tier A: 24+ Hours Notice
100% Reimbursement of the total IDR value.
Tier B: 12 - 24 Hours Notice
50% Reimbursement. The remaining balance covers administrative and asset allocation costs.
Tier C: Less than 12 Hours
Non-refundable. Operational resources are fully committed at this stage.
Processing Latency
Once a refund is approved by our compliance team, the transaction will be initiated within 72 hours. However, the final settlement into the client's account may take 7 to 14 business days, depending on the issuing bank's internal processing protocols and the payment gateway's cycle.
Force Majeure
In the rare event of service disruption due to technical failure or force majeure, Jakarta Limousine will prioritize either a mission reschedule or a full reimbursement, regardless of the notice period.
Questions regarding fiscal settlements? Contact Billing Department